I. General Provisions

Scope of application: This policy applies to all users who visit and use HK Nishang Trading Limited (hereinafter referred to as “this website”), including browsers, buyers, suppliers, etc. When you visit this website or conduct any transaction, it is deemed that you have read, understood and agreed to be bound by these terms.

Policy Update: We have the right to update this policy at any time, and the updated content will be announced through this website. If you continue to use this website after the update, it is deemed that you have accepted the revised terms.

II. User Code of Conduct

Account Registration: If you register an account, you must provide true and accurate information and ensure that you have the corresponding legal capacity (over 18 years old). Minors must use this website in the company of a guardian.

Account Security: You must keep your account password properly and be responsible for all activities under your account. If you find any abnormality in your account, you should notify us immediately. ​
Legal Use: You shall not use this website to engage in illegal, infringing, fraudulent or public order and good moral activities, and shall not interfere with or damage the website functions and the user experience of others.

3. Product Sales Terms

Product Information: The product images, descriptions, prices and other information on this website are for reference only. Due to factors such as shooting light and display differences, there may be slight differences in the actual product. Customized toys need to be produced after you confirm the design draft. Unless there is a quality problem, no return or exchange will be given.

Order Processing: We have the right to refuse or cancel orders based on factors such as inventory and price errors. The order is subject to the confirmation email we send. You must provide accurate delivery information in the order and bear any losses caused by incorrect information.

Price and Payment: The product price is subject to the checkout page display and may change due to promotional activities. Supports credit card, debit card, PayPal and other payment methods. After successful payment, the order will enter the processing process.

4. Shipping and Return and Exchange

Shipping Policy:

Spot goods are usually shipped within 1~3 working days, and the transportation time is subject to the logistics tracking information.

We are not responsible for delayed shipments due to force majeure (such as natural disasters, strikes, etc.).

Return and Exchange Policy:

Within 30 days from the date of receipt of the goods, if the goods are new, unused and well packaged, you can apply for a return or exchange (except for customized goods and special clearance goods).

You need to contact customer service in advance to obtain a return authorization code. The return shipping costs for non-quality issues are borne by you.

If there are indeed quality problems after testing, we will return or exchange the goods free of charge and bear the shipping costs, or refund according to your wishes. ​
V. Intellectual Property and Content Specifications

Website Content: The text, pictures, videos, trademarks, etc. on this website are owned by us or the relevant rights holders. Without permission, they may not be copied, modified, disseminated or used for commercial purposes.

User Content: The comments, pictures and other content you post on this website are deemed to be granted to us by you for non-exclusive and sublicensable use rights. We can use them for publicity, display and other purposes without any confidentiality obligations.

VI. Limitation of Liability and Disclaimer

Liability: To the extent permitted by law, we are liable for direct losses caused by the use of this website or products, with a maximum limit of the actual price of the goods you paid; we are not responsible for indirect losses, loss of profits, etc.

Disclaimer: The content of this website is provided “as is” and is not guaranteed to be error-free or uninterrupted. We are not responsible for losses caused by network failures, third-party behavior, user operation errors, etc.

Contact Us: If you have any questions, you can contact customer service through the “Contact Us” page of the website or the following methods:

Customer service email: [email protected]